Web Chat should only be used for Account, Billing and Payment Issues and Services.
Please do not use web chat for emergency, outage and trouble reporting.
Emergencies (Life-Threatening Situations or Potential Property Damage): (901) 528-4465
MLGW handles emergency, outage and trouble calls 24x7x365 via telephone.
Residential Web Chat Availability: Monday - Friday (8 a.m. - 5 p.m.)
Commercial Web Chat Availability: Monday - Friday (9 a.m. - 3 p.m.)