If you have a question about your residential account or any service that we provide, one call to our Customer Care Center is all it takes. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24 hours a day, thanks to the Customer Care Center's call automation system. Service Advisors are also available to assist you during the hours listed above with billing, transferring or disconnecting services and much more. The heart of our customer service operations, the Customer Care Center, logs more than two million calls each year.

Residential Rental Property Owners
(901) 528-4150 - Voice
(901) 575-7227 - Fax
E-mail: mlgwownersreconnect@mlgw.org
Hours: 7:00 a.m. to 5:00 p.m., Monday through Friday

The Owner's Reconnect Program is available to rental property owners who have a minimum of 20 units/ properties. If you have a question about your residential rental property accounts or any service that we provide, one call, e-mail or fax to our Owner's Reconnect Area is all it takes.

Builder Services
(901) 367-3343
FAX: 367-3339
E-mail: builder.services@mlgw.org
Hours: 7:00 a.m. to 3:30 p.m., Monday through Friday

Builders may call or e-mail requests to turn on new meters, or for inquiries regarding work request status or construction accounts.

Land & Mapping - Address Assignment Department
(901) 528-4628
FAX: 528-4420
E-mail: address.assignment@mlgw.org
Hours: 7:00 a.m. to 3:30 p.m., Monday through Friday

Call our office or submit a request by email to obtain addresses for new construction, existing parcels of land and additional utility meters.

Emergencies
(901) 528-4465
This is a dedicated line for reporting emergencies such as gas leaks, downed electric wires, broken water mains inside a building, and unsafe street barricades. MLGW personnel are available 24 hours a day to respond to such emergencies. Please do not call this number for power outages unless there is a downed wire, a low wire or one that is sparking.

Electric Outage Reporting
(901) 544-6500
If your power goes out, we need to know. First, check to see if your neighbors' homes are also affected, then call the outage hotline. It's open 24 hours daily. For faster service, have your 16-digit account number on hand when you call.

Pay Your Bill by Phone
1-888-589-4868
To pay your bill by phone, call our automated payment system at 1-888-589-4868. Be sure to have your credit card or personal check information available when you call. A nominal fee will be incurred by Kubra, the company providing this service.

Media Relations
(901) 528-4557
E-mail: corpcomm@mlgw.org
News Releases

Life-Sustaining Equipment
(901) 544-MLGW
If someone in your home is dependent on life-sustaining equipment, please notify MLGW. Special efforts are made to provide an uninterrupted power supply for these customers.

TDD
(901) 528-HEAR
Hearing-impaired persons who have access to Telecommunications Devices for the Deaf (TDD) may conduct routine business with us seven days a week by calling this number.

Language Line
544-MLGW (6549) or 820-7878
In order to provide better service to customers who speak little or no English, Memphis Light, Gas and Water has contracted with a language interpretation service. This service can be accessed by calling the MLGW Customer Care Center at (901) 544-MLGW (6549) or 820-7878.

Rental Ordinance
322-5757
The newly passed rental ordinance ensures minimum energy efficiency standards are met at rental properties as a way to help customers lower their utility bills. The goal of the ordinance is to ensure that rental units met minimum standards. The standards include no holes in the wall, serviceable roofing, good insulation, working thermometers and functional heating and cooling. For more information, or to set up an inspection of your rental unit, please call 322-5757.

E-Mail:
If you have a question about account information such as your bill, establishing or disconnecting service, or other customer service related questions, please call 544-MLGW or e-mail MLGWCustomerCare@mlgw.org.

For commercial or industrial customers, call 528-4270 or send e-mail to crc@mlgw.org.

For builders/contractors inquiring about construction accounts or requesting service status, call MLGW’s Builder Services department at 367-3343 or email builder.services@mlgw.org.

If you are sending a resume attachment for a job opening we have advertised, please send the attachment in Word, WordPerfect, or text format to MLGWHRS@mlgw.org.